Updated May 1st, 2024

Privacy Policy

Company Privacy Policy

Milner Feed & Pet Supply LTD. recognizes the importance of privacy and the sensitivity of personal information. We are committed to protecting the privacy, confidentiality, accuracy and security of the personal information we hold. This Privacy Policy outlines how we manage your personal information and safeguard your privacy. For purposes of the Privacy Policy “Milner Feeds” means Milner Feed & Pet Supply LTD. and their respective successors.

What is “personal information”?

Personal information is any information that identifies you, or by which your identity could be deduced. Personal information includes, without limitation, a person’s name, address, telephone number, age, gender, family and marital status, credit rating, credit card information, identification numbers (e.g. driver’s license number) assets and liabilities.

Why do we collect personal information from you?

We collect personal information to:

  • process retail transactions in the ordinary course of our business;
  • contact customers in the case of a product recall, specifically feed products, sold at our store;
  • respond to questions concerning our products and services;
  • provide customers with information about our marketing and promotional activities and advise them of new products and offers;
  • administer promotional contests;​​
How do we collect your personal information?

We collect information only by lawful and fair means and not indiscriminately. We do not collect, use or disclose your personal information without your consent, except where authorized or required by law. We do not sell your personal information.


Consent for the collection, use and/or disclosure of personal information may be obtained orally, in writing or recorded digitally in our POS system and may be expressly given or implied. In determining how we obtain your consent, we will take into account the sensitivity of the personal information about you that we are collecting, using and/or disclosing.

Use of Information

Your information will be stored on file in the case of a recall relating to a product you have purchased including, but not limited to, hay and feed products. Should a recall be issued to us, you will be contacted by phone or mail. We are required by law to store your complete personal information on file for 7 years following your last purchase with us.

When we use your personal information to include you in any of our direct marketing activities, we will assume that you have consented to such on going use unless you specifically advise otherwise. If you tell us that you no longer wish to receive information about our goods or services, we will not use your personal information to send you any further material. To let us know that you no longer wish to receive information about our services and products, please contact us.

​Updating Your Information

Since we use your personal information to provide services to you, it is important that the information be accurate and up-to-date. If, during the course of our relationship with you, any of your information changes, please inform us so that we can continue to provide you with our services.

Is my personal information secure?

Milner Feeds takes all reasonable precautions to ensure that your personal information is kept safe from loss, unauthorized access, modification or disclosure. Only authorized personnel have access to your information. We retain your information only as long as is required for the purpose for which it was collected and for any legal or regulatory requirements. The steps taken to protect your information include:

  • Premises security;
  • Technological safeguards like security software encryption and firewalls to prevent hacking or unauthorized computer access;
  • Internal password and security policies; and
  • Confidentiality agreements applicable to all employees who have access to personal information collected by Milner Feeds.​​
Access to Your Personal Information

You may ask for access to any personal information we hold about you. Summary information is available upon request. More detailed requests that require archival or other retrieval costs may be subject to a minimal fee to recoup the costs involved.

Correcting Errors

If Milner Feeds holds information about you and if you can establish that it is not accurate, complete and up-to-date, Milner Feeds will take reasonable steps to correct or eliminate such information as appropriate.

Can I be denied access to my personal information?

Your rights to access your personal information are not absolute.

We may deny access when:

  • denial of access is required or authorized by law;
  • granting you access would have an unreasonable impact on other people’s privacy;
  • denial of access is reasonable to protect our business’ property rights; or
  • the request is clearly unreasonable or frivolous.
  • If we deny your request for access to, or refuse a request to correct information, we shall explain why.
Changes to this Privacy Policy

Since Milner Feeds regularly reviews all of its policies and procedures, we may change our Privacy Policy from time to time without prior notice. Please direct your privacy questions comments or requests to:

Milner Feed & Pet Supply
21565 Crush Crescent
Langley, BC V2Y 2R3


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